Brindar soporte no es solo un costo o algo deseable para mas adelante. Es un diferencial clave, una fuente de informaci\u00f3n fundamental y una herramienta para incrementar las ganancias.<\/p>\n
En esta charla voy a mostrar la importancia de brindar un buen servicio de soporte y el impacto que puede tener dentro del negocio.<\/p>\n
Voy a comentar sobre pr\u00e1cticas y herramientas en general, para finalmente contar como funciona el equipo de soporte de WPML. Como nos organizamos, trabajamos y qu\u00e9 hacemos para mejorar d\u00eda a d\u00eda para tener clientes leales y contentos.<\/p><\/div>\n
Ingl\u00eas<\/h2>\n
Support is not a cost nor a nice to have feature. Is a key differentiator, a source of information and a way to increase your revenue.<\/p>\n
I will be covering the importance of good customer service and the powerful impact your support team has on your business.\u00a0 I will discuss practices to use and practices to avoid.<\/p>\n
I will share info on how our WPML team organises, works and improves over time, and so earns the love and loyalty of our customers.<\/p>\n","protected":false},"excerpt":{"rendered":"
Espanhol Brindar soporte no es solo un costo o algo deseable para mas adelante. Es un diferencial clave, una fuente de informaci\u00f3n fundamental y una herramienta para incrementar las ganancias. En esta charla voy a mostrar la importancia de brindar … Continue lendo Brindar soporte soporta tu negocio. El caso de WPML.<\/span> →<\/span><\/a><\/p>\n","protected":false},"author":14748176,"featured_media":1385,"template":"","meta":{"jetpack_post_was_ever_published":false,"_wcpt_session_time":1481394600,"_wcpt_session_duration":3000,"_wcpt_session_type":"session","_wcpt_session_slides":"","_wcpt_session_video":"","_wcpt_speaker_id":[1381],"footnotes":""},"session_track":[164407,994569],"session_category":[],"class_list":["post-1383","wcb_session","type-wcb_session","status-publish","has-post-thumbnail","hentry","wcb_track-auditorio","wcb_track-negocios"],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p7Rl0g-mj","jetpack_likes_enabled":true,"session_date_time":{"date":"dezembro 10, 2016","time":"4:30 PM"},"session_speakers":[{"id":"1381","slug":"otto-wald","name":"Otto Wald","link":"https:\/\/saopaulo.wordcamp.org\/2016\/speaker\/otto-wald\/"}],"session_cats_rendered":null,"_links":{"self":[{"href":"https:\/\/saopaulo.wordcamp.org\/2016\/wp-json\/wp\/v2\/sessions\/1383","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/saopaulo.wordcamp.org\/2016\/wp-json\/wp\/v2\/sessions"}],"about":[{"href":"https:\/\/saopaulo.wordcamp.org\/2016\/wp-json\/wp\/v2\/types\/wcb_session"}],"version-history":[{"count":3,"href":"https:\/\/saopaulo.wordcamp.org\/2016\/wp-json\/wp\/v2\/sessions\/1383\/revisions"}],"predecessor-version":[{"id":1903,"href":"https:\/\/saopaulo.wordcamp.org\/2016\/wp-json\/wp\/v2\/sessions\/1383\/revisions\/1903"}],"speakers":[{"embeddable":true,"href":"https:\/\/saopaulo.wordcamp.org\/2016\/wp-json\/wp\/v2\/speakers\/1381"}],"author":[{"embeddable":true,"href":"https:\/\/saopaulo.wordcamp.org\/2016\/wp-json\/wporg\/v1\/users\/ofwald"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/saopaulo.wordcamp.org\/2016\/wp-json\/wp\/v2\/media\/1385"}],"wp:attachment":[{"href":"https:\/\/saopaulo.wordcamp.org\/2016\/wp-json\/wp\/v2\/media?parent=1383"}],"wp:term":[{"taxonomy":"wcb_track","embeddable":true,"href":"https:\/\/saopaulo.wordcamp.org\/2016\/wp-json\/wp\/v2\/session_track?post=1383"},{"taxonomy":"wcb_session_category","embeddable":true,"href":"https:\/\/saopaulo.wordcamp.org\/2016\/wp-json\/wp\/v2\/session_category?post=1383"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}